How can we help you?
Shipping
Orders are processed within 1–4 business days after being placed. During peak periods, launches, or holidays, processing times may be extended. As a small, two person team, we truly appreciate your patience and understanding!
Some items are made to order, so please allow up to 1–2 weeks for production in addition to shipping time.
For holiday delivery (including Christmas), we recommend placing your order by December 14th. While we’ll do our best to meet delivery timelines, we cannot guarantee arrival dates once a package has been handed off to the carrier.
Once your order ships, you will receive a confirmation email with tracking information. If you don’t see it, please check your spam or promotions folder before reaching out.
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.
We offer free shipping on domestic orders of 150$ or more!
Local Pick-Up
If you are in NYC, we offer local pick up which is available at our shop Demolición from Wednesdays-Sundays 12-7PM
Address: 943 Metropolitan Ave, 11211
Hours: 12:00 PM to 07:00pm
Pick up orders are usually ready the next 2 business days. Once confirmed and prepared, we'll send a 'ready for pick-up' notification with further instructions.
If orders are not picked up within a 2 month timeframe, we rserve the right to cancel the order without the possibility of a refund.
Lost or stolen packages
In many cases, packages marked as delivered but not received are a tracking error and the shipment will arrive within the week. We can ensure your purchase during transit until it is marked as delivered. From there, we suggest contacting the shipping carrier for support. We are not liable for lost or stolen packages. Orders marked as delivered may not be refunded or replaced.
If your package is late or lost in transit (not shown as delivered), please email us and we will help find the package or take other steps on a case by case basis.
If an item is returned to us by the carrier due to address errors or an inability to deliver, we can reship your order. We charge a $15 reshipping fee for domestic orders, and $30 for international orders. We can otherwise process a refund minus shipping costs.
Please always ship your item to a safe and reliable location.
Returns
We only accept returns or exchanges in cases where an item is defective, damaged upon arrival, or if an incorrect item or size was sent.
To be eligible, requests must be submitted within 7 days of delivery. Items must be unworn, unused, and in their original condition with all original packaging.
All discounted or sale items are final sale and are not eligible for return or exchange.
Return shipping costs are not covered. If approved, we can provide a prepaid return label, and the cost of the label will be deducted from your refund.
Please contact us at info@paal.world before sending anything back. Approved returns should be sent with the receipt to:
Demolición - 943 metropolitan ave, brooklyn NY 11211
Please allow 7–10 business days for return processing once received. Approved refunds will be issued to the original form of payment, excluding original shipping costs and return shipping fees.