How can we help you?

Shipping

Orders are generally processed within 1-2 business days after being placed. During the holiday season, orders may take a bit longer to process. We are a team of two! To ensure arrival by Christmas Day, please place your order by December 14th.

Once an order has been shipped, you will receive a shipping confirmation with a tracking number. If you do not receive a tracking number, please check your spam folder before emailing us.

For international orders, customers are responsible for all customs charges.

We offer free shipping on domestic orders of 150$ or more!

Local Pick-Up

Select items are available for pick-up and to shop from our design studio Mondays to Fridays:

Address
Hours: 12:00 PM to 06:00pm

Pick-up orders are usually ready the next business day. Once confirmed and prepared, we'll send a 'ready for pick-up' notification with further instructions.

Lost or stolen packages

In many cases, packages marked as delivered but not received are a tracking error and the shipment will arrive within the week. We can ensure your purchase during transit until it is marked as delivered. From there, we suggest contacting the shipping carrier for support. We are not liable for lost or stolen packages. Orders marked as delivered may not be refunded or replaced.

If your package is late or lost in transit (not shown as delivered), please email us and we will help find the package or take other steps on a case-by-case basis.

If an item is returned to us by the carrier due to address errors or an inability to deliver, we can reship your order. We charge a $15 reshipping fee for domestic orders, and $30 for international orders. We can otherwise process a refund minus shipping costs.

Please always ship your item to a safe and reliable location.

Returns

We only accept returns or exchanges in cases where an item is defective, damaged upon arrival, or if an incorrect item or size was sent.

To be eligible, requests must be submitted within 7 days of delivery. Items must be unworn, unused, and in their original condition with all original packaging.

All discounted or sale items are final sale and are not eligible for return or exchange.

Return shipping costs are not covered. If approved, we can provide a prepaid return label, and the cost of the label will be deducted from your refund.

Please contact us at info@paal.world before sending anything back. Approved returns should be sent with the receipt to:

Demolición - 943 metropolitan ave, brooklyn NY 11211

Please allow 7–10 business days for return processing once received. Approved refunds will be issued to the original form of payment, excluding original shipping costs and return shipping fees.