How can we help you?

Shipping

Orders are generally processed within 1-2 business days after being placed. During the holiday season, orders may take a bit longer to process. We are a team of two! To ensure arrival by Christmas Day, please place your order by December 14th.

Once an order has been shipped, you will receive a shipping confirmation with a tracking number. If you do not receive a tracking number, please check your spam folder before emailing us.

For international orders, customers are responsible for all customs charges.

We offer free shipping on domestic orders of 150$ or more!

Local Pick-Up

Select items are available for pick-up and to shop from our design studio Mondays to Fridays:

Address
Hours: 12:00 PM to 06:00pm

Pick-up orders are usually ready the next business day. Once confirmed and prepared, we'll send a 'ready for pick-up' notification with further instructions.

Lost or stolen packages

In many cases, packages marked as delivered but not received are a tracking error and the shipment will arrive within the week. We can ensure your purchase during transit until it is marked as delivered. From there, we suggest contacting the shipping carrier for support. We are not liable for lost or stolen packages. Orders marked as delivered may not be refunded or replaced.

If your package is late or lost in transit (not shown as delivered), please email us and we will help find the package or take other steps on a case-by-case basis.

If an item is returned to us by the carrier due to address errors or an inability to deliver, we can reship your order. We charge a $15 reshipping fee for domestic orders, and $30 for international orders. We can otherwise process a refund minus shipping costs.

Please always ship your item to a safe and reliable location.

Returns

Customers can initiate a return or exchange on full price items up to 7 days from the date the order is delivered. Items that have been worn or used are ineligible for return.

Discounted items are always final sale and subject to separate terms.

We do not cover the cost of return shipping, but we can provide a pre-paid label that is deducted from your refund. Please email us for a label or send your items in their original packaging with receipt to the following address:

PAAL WORLD 122 Central Ave, Brooklyn NY 11221

Allow about 7-10 business days for processing returns. Once it comes in, we will grant a refund in full excluding original and return shipping costs.